This Online Privacy Policy & Legal Statement (the “Policy”) applies to TaleTwist, and the TaleTwist Mobile Application. (“TaleTwist” “Mobile App” or the “website”). It is designed to enforce our commitment to the privacy of your personal information, and let you know how we collect and use it. This Policy applies only to activities on TaleTwist, and its Mobile App and not to any sites we may link to. By using the websites, you accept our Policy. We may revise it at any time by updating the websites. If you have any questions regarding this Policy, please contact us at: [email protected]
How we protect your privacy
TaleTwist is committed to protecting your privacy and uses some of the most sophisticated security software commercially available. Any personal information you submit to us is sent through a secure channel, using SSL/TLS (Secure Sockets Layer/Transport Layer Security) encryption. You can verify this by viewing and/or clicking on the security seal icon visible on the order page.
To verify that your browser is in secure mode, you can check the URL address bar at the top of your browser. This line should show the first characters as “https” when a secure connection has been established, rather than the “http” which indicates that a connection is not secure. Finally, you can also check for a “padlock” or a “key” icon in the Top Right-hand corner of your browser window. To review security features, double-click on the icon.
In regard to, interaction with certain services available on TaleTwist, some written communications, such as the messages from advisors in your account may be monitored by TaleTwist. TaleTwist does not screen or edit the content of communications between members and Advisors during online chat readings.
Information we collect about you
When you purchase online, we collect and store the following personal information:
- Email Address
- Name
- Telephone Number
We also collect and store the following technical information when you visit our site:
- IP Address
- Browser Type
- Site Usage
Why do we collect personal information?
We collect your personal information in an effort to provide you with a superior customer experience and, as necessary, to administer our business. It allows us to provide you with easy access to our products and services as well as which programs and news that may be of interest to you. You always have the opportunity to unsubscribe from promotional emails by following the instructions included in each marketing email or by changing your preferences in your account. You may unsubscribe from mobile notifications by changing your settings in the App or on your third-party device.
1. Information that you provide to us
As a general matter, you can browse in our Website(s) and Telephone Systems without submitting your personal information to us, although we may receive and collect certain personal information automatically, as outlined in the information we collect section of this Privacy Policy, including analytics regarding our websites, information your Internet browser automatically sends when you visit our websites, and information collected by cookies.
However, there are a number of circumstances in which you may need to provide us with your personal information. The most common of these circumstances include:
- Making a purchase or placing an order
- Creating an account
- Using TaleTwist Websites, Devices and Apps
- Contacting customer service
- Entering a sweepstakes or contest
- Signing up for promotional and/or marketing communications.
- Responding to a survey.
Information automatically collected
There are circumstances in which we automatically receive and collect information from you. The most common sources of this information include:
- Web server logs
- Cookies
- Pixel tags or clear GIFs
- Third party web analytics services
- Targeted advertising
- Geolocation, including general and precise location information
- Your interactions with our emails and texts, and with our messages through push and online messaging channels
- Details of your interactions with our customer care center, such as the date, time and reason for contacting us, transcripts of any chat conversations, and if you call us, your phone number and call recordings;
- Device and software characteristics (such as type and configuration), connection information, statistics on page views, referring source (for example, referral URLs), IP address (which may tell us your general location), browser and standard web server log information
We analyze the history of chats, phone calls, calls to technical support and requests on the website and / or on the social network pages of TaleTwist in order to improve the quality of the services provided.
Who we share your information with:
We use other companies, agents or contractors (“Service Providers”) to perform services on our behalf or to assist us with the provision of services to you. For example, we engage Service Providers to provide marketing, advertising, communications, infrastructure and IT services, to personalize and optimize our service, to process credit card transactions or other payment methods, to provide customer service, to collect debts, to analyze and enhance data (including data about users’ interactions with our service), and to process and administer consumer surveys. In the course of providing such services, these Service Providers may have access to your personal or other information. We do not authorize them to use or disclose your personal information except in connection with providing their services. A service provider’s use of such information is restricted by confidentiality agreements between TaleTwist and such provider.
We may share personal information with the third-party companies we work with for our purposes, though in general we do not share personal information about you with third parties for third party marketing or advertising purposes. We may also share other information in our discretion, including automatically collected information, which may be used by third parties for third party marketing, advertising, and other purposes.
Additionally, in special circumstances, your information may be shared with others in order to voluntarily comply with applicable laws, cooperate with law enforcement and protect the interests or safety of TaleTwist or other visitors to this site.
At some point, TaleTwist may sell or transfer subsidiaries, divisions or business units. If any such transactions occur, customer information relating to the transferred unit would likely be one of the transferred business assets. Also, if TaleTwist or substantially all of its assets were acquired by another entity, customer information would be one of the assets transferred. However, any information transferred in these situations would remain subject to the terms and conditions set forth in the Privacy Policy in effect at the time of collection of the information (unless the customer consents otherwise).
Use of our services
TaleTwist will not knowingly disclose the content of the interactions between our members and experts. By making use of our telephone, chat, video and messaging services you consent to the content of these communications being recorded and/or saved privately for your protection and quality assurance. You can opt out of recordings by logging into the My Account section of our website and changing your Personal Info.
How to be added or removed from our lists
If you would like to be removed from TaleTwist marketing communications lists, please provide us with the contact information required via any of the methods listed below so that we can promptly and accurately process your request. (In cases where we lack the necessary information, we will make our best efforts to comply with your request.)
How to Contact Us
If you have any questions or concerns about this Privacy Policy, you may e-mail us at [email protected]
Effective Date